Frequently Asked Questions
Frequently Asked Questions
FAQs
About Dolare Care
Dolare Care provides personalised disability and in-home supports, including:
• Assistance with daily personal activities
• Community participation and social support
• Household tasks
• Travel and transport assistance
• Life skills development
• Supported Independent Living and shared living supports
• Support at Home services delivered in partnership with PlanCare ONEteam
Yes. Dolare Care is a registered NDIS provider committed to delivering safe, reliable and person-centred support.
Dolare Care supports NDIS participants aged 7 to 65 with plan-managed, self-managed or NDIA-
managed funding, subject to the supports included in their NDIS plan. Our services are tailored to each participant’s age, goals, preferences and individual support needs.
Starting Services
You can contact us directly or complete our online referral form. We will discuss your needs, goals, preferences and funding before arranging an initial consultation.
Yes. Support coordinators, recovery coaches, allied health professionals, schools, healthcare professionals and family members can submit a referral with the participant’s consent.
Yes. An initial consultation allows us to understand your support needs, preferences and goals and determine whether Dolare Care is the right provider for you.
The timeframe depends on your needs, preferred schedule, location, funding and the availability of a suitable support worker. We will keep you informed throughout the process.
Yes. Before regular services begin, we will provide a Service Agreement explaining the agreed supports, fees, responsibilities, cancellation arrangements and other important information.
Yes. With your consent, we can work collaboratively with your family, support coordinator, allied health professionals and other members of your support team to provide coordinated, person-centred support
Support Workers
We consider your preferences, support needs, interests, culture, communication style, location and availability when matching you with a support worker.
Where appropriate, we can arrange an introduction so you can determine whether the support worker is a suitable match.
Please let us know. We welcome feedback and will work with you to find a more suitable arrangement where possible.
Our workers complete relevant screening, checks and training based on their role, including NDIS Worker Screening and Working with Children Checks where required.
Funding, Fees and Changes
Our fees are discussed before services begin and are generally based on the current NDIS Pricing Arrangements and Price Limits. Your agreed rates will be included in your Service Agreement.
We understand that plans can change. Please contact us as early as possible if you need to cancel or reschedule a support. Cancellation fees may apply in accordance with your Service Agreement and the current NDIS Pricing Arrangements and Price Limits. Exceptional circumstances will be considered on a case-by-case basis.
Travel and transport charges may apply depending on the support provided, the travel required and your funding arrangements. Any applicable charges will be explained and agreed with you before services commence and documented in your Service Agreement.
Yes. NDIS participants have choice and control over their providers. We can explain the steps involved in commencing services with Dolare Care and help make the transition as smooth as possible.
Service Areas
Dolare Care provides services across Victoria, subject to support-worker availability and the type of assistance required. Contact us to discuss support in your area.
Yes. Transport assistance may be available when it relates to your support goals and is included in the agreed service arrangements. Any applicable travel or kilometre charges will be explained beforehand.
Support at Home
Yes. Dolare Care partners with PlanCare/ONEteam to provide selected Support at Home services. This arrangement enables Dolare Care to deliver agreed supports while PlanCare/ONEteam manages the client’s Support at Home funding and care arrangements. Services depend on the client’s approved care plan, individual support needs, location and service availability.
Older people, family members, representatives and health professionals can complete our separate Support at Home enquiry form.
Yes. You can contact us whether you have received funding, are awaiting funding, are considering changing providers or have not yet applied. We can discuss your circumstances and explain the appropriate next step.
Feedback and Contact
You can provide feedback or make a complaint by contacting Dolare Care by phone or email, or by completing our online Feedback and Complaints form. All feedback and complaints are treated respectfully, confidentially and fairly. Making a complaint will not negatively affect the services or support you receive.
Yes. You can submit the Feedback and Complaints form without providing your name or contact details. However, if you remain anonymous, we may be unable to request further information or advise you of the outcome.
Dolare Care is not an emergency service. If someone is in immediate danger or requires urgent medical assistance, call Triple Zero (000). For non-urgent changes to scheduled supports, please contact the Dolare Care team.
Supporting Participants Across Victoria
Areas We Serve
Dolare Care supports participants throughout Melbourne and is continuing to expand its services across Victoria.
Service availability depends on participant needs, location and suitable support-worker availability.
Please contact us to discuss support in your area.
Feedback and Contact
How can I provide feedback or make a complaint?
Still have questions?
Our friendly team is here to help. Contact us to discuss your support needs or select the appropriate referral option below.